Shipping & Returns

Our delivery and handling charges are as follows:
We aim to keep all of our products in stock. Certain larger/specialist items are sent direct from the manufacturer. We aim to dispatch items from stock within one working day. Where there is a delay or non-availability, we will notify you immediately. Essex Cricket uses reputable couriers in order to ensure that your purchase arrives promptly and securely. Our delivery charges are as follows:

  • Free - Orders over £100 (UK only)
  • £5.00 - Orders under £100 - 2-3 Day Delivery (UK only)
  • £2.00 - Orders under £5.00 (UK only)
  • Next Day Delivery - This can be arranged at additional cost. Please call for more information
  • Overseas Delivery - Basic Standard Charge £9.95 (large/heavy orders may incur an additional charge) - Check with Customer Services prior to ordering for up to date price based on size and weight of order

Overseas Shipping
Due to weight and size restrictions international shipping charges can vary. To ensure that you have the up to date shipping rates please contact our customer service department before placing your order.
We will not accept liability for incorrect shipping charges by processed international transactions not discussed with us before purchase completion.
If you have a query regarding delivery, please contact the store on 01245 254020.

Returning/Cancelling your Order
You may return any product for a refund of the price that you paid for it. This must be done within 14 days and the product must be in its original condition, together with the original packaging.
We recommend that you use a recorded delivery service to return the product. Essex Cricket will not be held responsible for goods not received. Please include the original invoice when you return the product to us. We aim to process your return within seven days of receipt.

Please send your returns to the following address:

The Essex Cricket Store
The Cloudfm County Ground
New Writtle Street

If your product is defective, please contact Essex Cricket on 01245 254020.

Please note the following:

  • All return and re-shipping charges are the Customer's liability.
  • Providing that you have contacted our store and reached prior agreement we will refund our standard shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.